Incidents

Incidents can be used to record and communicate outages with your customers. If you're currently sending out emails, chat messages, or other notifications manually, consider automating this process with Quepasa.

Not only does this provide a more consistent experience for your users, but it also frees up your time to focus on resolving the issue at hand. Users can also check the status of your services (or incidents) themselves, reducing the number of support requests you receive.

How to Create an Incident

Go to → Incidents → Create Incident

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Tips for a good Incident Description

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Updating an Incident

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Resolving an Incident

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Incident History

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Incident Notifications

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